Customer Support
1-877-870-9222

Technical Support
1-888-820-6587

Activiation
1-877-870-9444

Fax
1-877-870-9333

Frequently Asked Questions:

 

For any kind of assistance, please call ReachOut Wireless's Customer Support team at 1-877-870-9222. We are open Monday through Friday between 9am-6pm Eastern Time and Saturday between 9am-6pm Eastern Time.

 

Online Live Support is available 7 days a week, 9 AM to 6 PM Eastern Time !

 

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Will I have to pay any money up front to activate?

No. If you qualify you will receive a package in the mail that includes your wireless handset which will be preloaded with free minutes of airtime.

How do I activate my free cell phone?

When you receive your new cellular phone, inside the package will be instructions on the activation procedure as well as important information about your ReachOut Wireless™ service and the Lifeline program. Make sure you read all of the information provided to ensure that you maximize the benefits of your new cellular phone.

Will I have to buy minutes every month to keep my account active?

No, you can purchase additional minutes of airtime to add to your account if you want. However, you do not need to buy any additional airtime to keep your lifeline phone active!

How many minutes do I get every month?

The number of free minutes added to your account varies by state and service plan you select.

What about my unused minutes, will they roll over to the next month?

Only valid with certain plans if you select a rollover plan all unused free minutes will automatically roll over to the next month. (Not valid in 250 Plan).

*For CA residents - Unfortunately, all unused minutes expire 30 days from the date loaded onto the phone and do not roll over.

If I had Lifeline before but my phone is off. Can I get Lifeline again?

If you had Lifeline before you may still qualify as long as you meet the eligibility requirements. However, Lifeline benefits are strictly limited to one per household.

I have Lifeline on my home phone. Can I get a wireless Lifeline phone?

No. If you are receiving Lifeline benefits now on your home phone you may not receive Lifeline benefits on any other telephone (land-line or cell phone). Only one Lifeline benefit per household is permitted. *For CA residents - Eligible applicants must be California residents, residing in the landline services areas of either AT&T or Verizon and must not be claimed as a dependent on another persons income tax returns. The Federal Lifeline discounted plans will not start until you are approved for Federal Lifeline by the California LifeLine Administrator. In the meantime, you will be charged the regular rates for any applicable monthly service charges, service activation fee, and service conversion fees.

Will I have to pay a deposit?

No.

Will I have to sign a contract?

No.

Will you do a credit check on me?

No.

How do I apply for Lifeline service with ReachOut Wireless™?

To apply for ReachOut Wireless™ service, just click here and follow the instructions for your state.
California Residents Only - There are different application and program rules so CLICK HERE to find out more.

How do I qualify for Lifeline service with ReachOut Wireless™?

Qualification rules may vary somewhat by states. ReachOut Wireless™ is not available in all states. Find your state below for the eligibility and program rules.

Do you serve my area?

To find out if you live in an area where ReachOut Wireless™ will be able to serve you, check out our Coverage

How do I renew federal Lifeline benefits?

Renewal rules may vary somewhat by state.Federal regulations require that you annually re-certify your continued eligibility to receive wireless Lifeline benefits. Therefore, each year, ReachOut Wireless™ must confirm your continued eligibility for the Lifeline program. This process only takes a few minutes of your time. We must have your cooperation in order to continue to provide you with discounted wireless service. For more information about the annual re-certification process, click here.

California Residents Only - Federal regulations require that you re-certify your continued eligibility to receive Lifeline benefits on an annual basis. You will receive a Renewal Form in a PINK envelope. You may choose to continue your enrollment either by program-based or income-based. If you do not renew, you will lose your discounts. Regular rates for basic service will then be charged.

Can I activate/sign up for service through the ReachOut Wireless™ website?

Yes, you can activate with ReachOut online by clicking the activation link under the field labeled "Enroll." From here, you must enter your zip code to see if we service your area. On the next page, you will enter your full address including: street number, street name, apartment or floor you live on, city, state and zip code. You will also be required to enter some personal information, such as date of birth and a good telephone number we can contact you with. (Keep in mind only one Lifeline account is allowed per household, regardless of how many people at that address receive government assistance. There are absolutely no exceptions. If you believe that there is an error regarding the status of your household, please call 1-877-870-9222 for further information.) On the next page, you will identify which government programs you receive, and then you will use your mouse like a pen to provide a digital signature in the field provided. (In order to complete the online registration, you need to have the latest version of FLASH installed. Once it is downloaded, you will need to close and then reopen your browser and try again. To download the latest version of Flash player, please click: http://get.adobe.com/flashplayer/). Once you have digitally signed, hit SUBMIT. Now that your application is completely filled out and digitally signed, you still have one more step to go to complete your enrollment with ReachOut Wireless, and receive your free phone. Once you hit submit, your application will automatically come up one the screen. From there, you can either save the application file to your DESKTOP and email the file to enroll@reachoutmobile.com (for information on how to attach your application to an email, click here) OR you can print your application and fax it, along with a copy of documentation demonstrating eligibility if required in your state (e.q., copy of food stamp card to 1-877-870-9444. Once ReachOut has received you application, please allow 5-7 business days for processing and shipping. If you wish to check the status of your order in a couple of days, call 1-877-870-9444, and enter prompt 3. Your ReachOut Wireless™ phone will arrive ready to use, with your free minutes already loaded on it.

How can I add minutes to my ReachOut Wireless™ account?

You have several options to add additional airtime to your account. You can call us at 1-877-870-9222 and refill your account with a credit or a debit card through the ReachOut automated system OR by speaking to a live representative, you can purchase an airtime card online by visiting our "Need More Minutes" page https://www.reachoutmobile.com/more_minutes.html or you can visit any of the thousands of MoneyGram or Western Union locations and purchase a minute card there.

Can I use my old wireless handset?

You are also able to use a different phone model with Reachout Wireless™ service. There are restrictions on the type of phone you can use. Phones must be a CDMA type phones. These phones are very common and inexpensive. They are available at almost all retail wireless locations in your area. Inform the retailer that you would like to purchase a CDMA phone and that you DO NOT want it activated. Inform the retailer that you have active service, and would like to purchase just the phone equipment. You may contact us online or over the phone prior to purchase to verify if the phone equipment is compatible. You may also choose to purchase a compatible phone from us. ReachOut Wireless™ provides phones starting from as low as $15 up to $189, depending on the make and model you desire (including shipping). The hot deals offered to our existing customers are the best in the market. Visit our Upgrade Phone page at https://www.reachoutmobile.com/phone_replacement/phone_replacement.php for more information.

Does ReachOut Wireless™ support hearing aid compatible phones?

Yes. Reachout Wireless™ supports wireless phones that are Hearing Aid Compatible (HAC). Additional Info

What makes a phone hearing aid compatible?

Hearing aids operate in one of two modes - acoustic coupling or telecoil coupling. Hearing aids operating in acoustic coupling mode receive and amplify all sounds surrounding the user; both desired sounds, such as a telephones audio signal, as well as unwanted ambient noise. Hearing aids operating in telecoil coupling mode avoid unwanted ambient noise by turning off the microphone and receiving only signals from magnetic fields generated by telecoil-compatible telephones. In the United States, about 25-30 percent of hearing aids contain telecoils, which generally are used by individuals with profound hearing loss. Additional Info

What are the standards and ratings for hearing aid compatible phones?

The standard for compatibility of digital wireless phones with hearing aids is set forth in American National Standard Institute (ANSI) standard C63.19. ANSI C63.19 contains two sets of standards: an "M" rating from one to four for reduced radio frequency (RF) interference to enable acoustic coupling with hearing aids that do not operate in telecoil mode, and a "T" rating from one to four to enable inductive coupling with hearing aids operating in telecoil mode. A digital wireless phone is considered hearing aid-compatible for acoustic coupling if it meets an "M3" rating under the ANSI standard. A digital wireless handset is considered hearing aid-compatible for inductive coupling if it meets a "T3" rating under the ANSI standard. A subscriber may request to receive either an "M" or "T" rated cellular handset depending on which they require. However, the mobile phone you receive is random according to ReachOut Wireless™ inventory. A list of all available ReachOut Wireless™ phones is available at http://www.reachoutmobile.com/phones/. The hearing aid compatibility rating as well as the level of functionality (Good=SMS, Better=Caller ID, SMS Best= Camera, MMS, SMS) is listed in the feature matrix of each manufacturer. Additional Info

How can I request a hearing aid compatible phone?

Contact our Activations department at 877-870-9444 and request new service. Make sure to mention that you require an hearing aid compatible model phone. If you have any questions please feel free to send an email to customerfeedback@reachoutmobile.com. Click here for HAC Compatible Phone