ReachOut Wireless™ Privacy Policy

ReachOut Wireless™ is committed to protecting your privacy.This Privacy Policy describes the way in which ReachOut Wireless™ uses and protects the information we collect about our Customers and our Users.

Information We Collect And How We Use It

ReachOut Wireless™ collects and uses information about our subscribers and website visitors based on your use of our products and services and our business relationship with you, and when you make online inquires into our service.
ReachOut Wireless™ uses such information to provide you with the ability to enroll for products and services; to provide you with the highest quality customer experience possible; communicate with our subscribers regarding service updates, offers, and promotions; third party advertising; prevention of fraud or illegal activities to prevent or investigate violations of our Terms and Conditions; and to respond to your questions; develop network integrity and security procedures. ReachOut Wireless™ will not disclose customer identifiable information except as required by subpoena, search warrant, or other legal process or in the event that such customer is engaging in unlawful use of our Web site. When ReachOut Wireless™ uses third parties to perform services on it’s behalf, ReachOut Wireless™ it cannot ensure that all of your customer identifiable information will never be disclosed, as regulatory and/or other requirements may require disclosure.

How We Collect Information

RachOut Wireless™ collects information about all activity on ReachOut Wireless™ Web sites using cookies, server log files, Web beacons, website widgets and other technologies.
Any time someone visits our Web site, we may obtain and capture information that may allows us to identify you via cookies, server log files, Web beacons, website widgets and other technologies . If you do not wish to utilize cookies, you may have the capability to disable this feature within your individual Web browser. However, by disabling cookies, a customer will not have access to certain areas of our Web site through the cookie disabled browser.

Contact Information

ReachOut Wireless™ may contact people at the phone number entered on our website, inputted into our automated phone IVR system or give to an customer service representative. The number that we may call you back on may be your home telephone number.
Contact Information can consist of:
Information that allows us to communicate with you and can include your name, address, telephone number, and e-mail address. Billing information can include your payment data, credit history, credit card number, Social Security numbers, security codes, and service history.

Third Party Websites

ReachOut Wireless™ Web sites may from time to time contains links to other Web sites. As such we cannot be responsible for the content or privacy practices of third party Web sites. Third party Web sites may collect personal information from our customers ad as such you are responsible to be aware of privacy policies of all third party Web sites.

Information Not Covered

Information that you provide to companies other than ReachOut Wireless™ is not covered by this Policy. If you download applications or make an online purchase from another company while using ReachOut Wireless™'s Internet or wireless services, the information collected by the non-ReachOut Wireless™ company is not subject to this Policy; use of public forums such as social networking services, Internet bulletin boards, chat rooms, or blogs. Any Personal Information you disclose publicly can be read, collected, or used by others. If you choose to reveal Personal Information ReachOut Wireless™ cannot prevent distribution and use of that information by other parties. Additionally If you are a ReachOut Wireless™ subscriber who is roaming on the network of a non-ReachOut Wireless™ company, information about your location, usage and the numbers you dial will not be subject to the ReachOut Wireless™ privacy policy.

Our Online Privacy Policy for Children

ReachOut Wireless™ does do not knowingly collect personally identifying information from anyone under the age of 13 unless that child's parent or legal guardian is utilizing the child’s information knowingly as a means to qualify for services. In this situation any information collected will appear to be the personal information of the actual adult subscriber and treated as such under this Policy. ReachOut Wireless™ does not collect any information from anyone under the age of 13 that is not submitted to us. ReachOut Wireless™ handsets and services may be used by minors without the knowledge of ReachOut Wireless™.

Safeguarding Your Personal Information

ReachOut Wireless™ does not sell any personally identifiable information to third parties.ReachOut Wireless™ only maintains information about you in our business records while you are a customer, or until it is no longer needed for business, tax, or legal purposes. However some federal and state rules require us to maintain personally identifiable information on subscribers for up to five years after you have ceased your business relationship with us.

California Privacy Rights

If you are a resident of California certain rules apply to your privacy rights. California state regulations entitle California subscribers to request information concerning whether a business has disclosed Personal Information to any third parties for the third parties' direct marketing purposes. California customers who wish to request further information about our compliance with this law or have questions or concerns about our privacy practices and policies may contact us in writing via mail or via fax to:


Nexus Communications, Inc., d/b/a ReachOut Wireless™
P.O. Box 247168
Columbus, OH43224


740 548-1173

Privacy Policy Changes

ReachOut Wireless™ reserves the right to change its privacy policy from time to time by publishing new terms on its Web site at any time and your access and use of the ReachOut Wireless™ Web site thereafter constitutes your acknowledgment and acceptance of such amended policy. This privacy policy does not create any legal right for you or any third parties.

Customer Proprietary Network Information (CPNI)

Customer Proprietary Network Information (CPNI) is information that ReachOut Wireless™ obtains when providing your telecommunications services to you. CPNI is information that relates to the quantity, configuration, type, destination, location and amount of use of the telecommunications services provided by ReachOut Wireless™ as well as the information contained in subscriber bills for those services. CPNI includes the types of telecommunications services you currently purchase, how you use them, and the billing information related to those services, including items such as the types of local, long distance and wireless telecommunications services that you have purchased and your calling details. Your telephone number, name and address are not considered CPNI.
ReachOut Wireless™ obtains and collects CPNI in the normal course of providing you with telecommunications services and we may from time to time use your CPNI to offer you additional services of the type you already purchase from ReachOut Wireless™. We also may use your CPNI to offer you products and services, packages, discounts and promotions which may be different from the types of services you already purchase.
ReachOut Wireless™ may use this information for certain purposes as allowed by law for certain purposes without further disclosure or consent, including but not limited to the following: to provide you Service; to market service offerings to you related to the Services you purchase; to protect you, other ReachOut Wireless™ users, ReachOut Wireless™ , and other carriers from fraud, abuse or unlawful use of its service. In accordance with applicable law, ReachOut Wireless™ reserves the right to communicate with you by using pre-recorded messages that are informational or promotional in nature.
ReachOut Wireless™ may also share information with its affiliates and third-party agents for the limited purpose of making available to you communications-related offers and information that may be of interest to you.
ReachOut Wireless™ does not disclose CPNI outside of the ReachOut Wireless™ companies or their agents without customer consent except as required or allowed by law. However ReachOut Wireless™ does utilize third parties to perform services on its behalf that require the use of CPNI.

Restricting our use of your CPNI

If you wish to restrict our use of your CPNI for marketing purposes, known as an “opt out” request, you may do so by requesting a restriction of your CPNI in writing via mail or via fax to:


Nexus Communications, Inc., d/b/a ReachOut Wireless™
P.O. Box 247168
Columbus, OH 43224


740 548-1173
Restricting our use of your CPNI for marketing purposes will not affect the provision of any ReachOut Wireless™ products or services to which you subscribe, nor will it eliminate all types of ReachOut Wireless™ marketing contacts.


Advertisements may appear on ReachOut Wireless™ website pages from time to time. Some advertisements may request information directly from our customers or take our customers to Web sites that may request personal information. ReachOut Wireless™ is in no way responsible for these advertisers’ privacy policies, so please examine the privacy policy of any company advertising on our Web site prior to submitting any personal information.

Account Information

ReachOut Wireless™ will reply to requests from customers for account information and will correct any such information, which may from time to time be inaccurate. Subscribers may contact ReachOut Wireless™ to verify that appropriate corrections have been made.

E-mail Communications

ReachOut Wireless™ does not disclose to third parties e-mail communications that are transmitted using ReachOut Wireless™ services except as required to provide the service or as otherwise authorized or required by law.
ReachOut Wireless™ may from time to time send our subscribers e-mails or text messages regarding promotional offers or other information. A customer has the right to elect not to receive ReachOut Wiress™ e-mail direct marketing communications by simply opting-out or unsubscribing to the email offering by requesting so in writing via mail or via fax to:


Nexus Communications, Inc., d/b/a ReachOut Wireless™
P.O. Box 247168
Columbus, OH43224


740 548-1173

Use of Location Information

When your ReachOut Wireless™ wireless device is on, it sends signals to the nearest cell site. As a result ReachOut Wireless™ may use or disclose your wireless device location information as necessary to respond to calls to 911 or in other emergency-related situations as provided by law.
ReachOut Wireless™ endeavors to safeguard the privacy of subscriber identifiable information from unauthorized access or improper use. However, since there is no such thing as perfect security, ReachOut Wireless™ cannot at any time provide a guarantee of 100% security compliance.


Please direct any questions or comments regarding our privacy policy to .(JavaScript must be enabled to view this email address) .